FAQ
Lead Retrieval Systems by

Frequently Asked Questions

Click on the questions below for more information.

General Information

Lead retrieval will allow you to track every attendee who stops by your booth. Our equipment will allow you to spend more time with each attendee; simply scanning their badge (required for all our events) will provide all contact information allowing you to follow up easily. Data collected on-site is saved in Excel file format making it easy to import to CRMs which eliminates data entry on your end.

Typically First Name, Last Name, Company Name, Title, Address, Email, and Phone Number are included in the lead retrieval file. Some clients do not require attendees to provide all of this information during registration which may leave fields blank.

Qualifiers are customizable fields you can use to gather additional information not included in the barcode from the attendee. Qualifiers can be added via the app/device or in the LR portal (we recommend the LR portal if you are using more than one device for scanning).

Qualifiers are short cut notes that provide a small amount of information about each lead, this information will help you follow up with each attendee in the appropriate amount of time or route each lead to the correct member of your team.

Surveys will allow you to take more detailed notes by asking open ended questions. Gather additional information regarding the attendee’s buying habits, company size and job duties.

Only one access code will be used for each company; you are purchasing device licenses which will allow you to utilize the app on multiple devices. All information collected by your team will then be compiled on our portal. You may download individual files by device or a cumulative list.

Your primary contact email at the time of purchase will receive the access code and can forward the email to anyone in the company that needs to activate the app or access the leads in the LR Portal. We only provide one login for each company. Each account has a primary contact who will be responsible for distributing the access code to their team members when multiple licenses are purchased.

eShow will have a representative onsite at either Registration or Exhibitor Services on the show floor. An email with pick-up information will be sent about a week before the event.

Access code & device pick-up emails are sent a week prior to onsite and contain your access code along with username and password to the LR Portal. Additionally, the portal login and password can be found in your confirmation email.

Ordering Lead Retrieval

Lead Retrieval may be ordered online through your event's secure Exhibitor Service Center.

  1. The eConnect Kiosk is our premium scanning device with a 17.3” HD Screen. Features include self-scanning capability and an enhanced attendee facing interface. Combined with an easy to use interface and ability to upload product pdfs and images, this is the top of the line. Rental purchase includes delivery and setup at your booth. Requires a direct power source.
  2. The eConnect Tablet has a 10” screen with rugged tablet casing. It is battery operated and rechargeable with an easy to use interface and has WiFi capability.
  3. The eConnect Scanner uses advanced point and shoot laser technology for fast and easy scanning. It is battery operated and rechargeable and comes with a cellular data connection and has WiFi capability. Rugged device casing and easy to use interface makes this handheld device make it our most rented device.
  4. The eConnect by eShow Mobile App is the most economical resource at your booth. This allows for multiple users while still compiling all data to one list. Our Mobile App offers custom note taking, survey options and custom qualifiers. With an easy to use interface and compatibility with Android and Apple devices.

Approximately a week prior to onsite.

You can add additional activations and devices in the eShow Lead Retrieval Portal.

Using eConnect Lead Retrieval

Your device will require:

  1. Wifi or data connection to download and activate the app.
  2. Access to an app store – Google Play for Android, iTunes App Store for iOS. Android and iOS devices are supported.
  3. Android 4.0.4 and iOS 5.0 or higher required.

Auto-Focus is a camera feature that causes the image to come into focus without the need to adjust settings. It is a common feature on modern (since 2018) smartphones and (since 2022) tablets. Legacy devices may have a difficult time using the app if they do not have autofocus, as it would create a limited area of focus through which the device would be able to capture the QR code to receive data. iPhone 14 may have issues with using auto-focus in the eConnect App.

The eConnect User Guide contains helpful information for all eConnect Products.
eConnect User Guide

The initial mobile app purchase is for activating one device. To use multiple devices, you will need to purchase multiple additional activations.

Open the app, enter the show, select the 3 dashes in the top corner, and select sync. This will manually send all of the leads to the web portal. Lead Sync Instructions

Follow the steps below:

  1. If you are using the eConnect by eShow mobile app, please make sure the app is updated to the latest version.
    1. Select the 3 lines in the top left corner of the app, under your exhibitor name, please make sure the correct show is listed.
    2. If it is not, scroll down to the bottom of the menu, select Join/Add Event, select the Plus + sign in the top right corner, and enter the access code for the current event.
    3. Select the 3 lines in the top left corner of the app, go to Sync, select Sync.
  2. If you are using a rented eConnect Device, please see the onsite representative where you picked up the device at either the exhibitor services or registration desk.

Accessing Leads

Use the link below to access the web portal. Missing leads? Please make sure to do a final sync by selecting the three lines in the top left of the app and go to sync. Select sync to ensure all of your leads are sent to the LR Portal.

Step by step Instructions to access your leads:

  1. Log into the eShow Lead Retrieval Portal using the credentials below
  2. On the Welcome page, verify the show displays as active. If not, select it to activate it
  3. On the Export page, Select the Running Man in the Report column to run the report
  4. Select the Excel icon to download the leads file

Link: eShow Lead Retrieval Portal
The login credentials are listed in the mobile app access code or device pick-up email you received before the event.

Our USER GUIDE will provide in depth details of all the features of the eShow Lead Retrieval Portal.

The LR Portal will allow you to download one spreadsheet with all data collected by your team members.
Login in to the portal using the login credentials found in your confirmation, access code, or pick-up email. Navigate to the Export section. Select the Running Man in the Report Column, then select the excel icon to download the file.

Leads can be downloaded from the LR Portal in real time. Devices will auto-sync (requires a data or wifi connection) to the portal every 15 minutes. A manual sync can be performed at any time to sync the leads to the portal.

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